About us
We are Friendly, a small Swiss company specializing in privacy-friendly business software. Our products, Friendly Automate and Friendly Analytics, stand for quality, data protection and user-friendliness. As a young, bootstrapped startup, we value diligence, transparency and a friendly company culture.
Our customer support team currently consists of our CCO Lukas, who takes great care of our most important customers, and our CTO Joey, who is responsible for the technical infrastructure and also provides support. We are looking for additional support to relieve our team and ensure that questions about our products Friendly Automate and Friendly Analytics receive the attention they need.
Your role
As a customer support team member, you will:
- Answer support questions about our products Friendly Automate and Friendly Analytics via email and phone.
- Support our customers in solving problems with your friendly attitude.
- Work with our CCO Lukas and CTO Joey to efficiently answer customer inquiries and continuously improve the support process.
- In the long term, you will also be involved in providing individual consulting and support to important customers.
Your profile
- You speak good German and French, ideally also Swiss German or English.
- You have a friendly, patient personality and very good communication skills.
- You are willing to learn and enjoy developing new skills.
- You are tech-savvy and quickly familiarize yourself with new software solutions.
- You have knowledge of HTML, MJML, CSS and JavaScript or are willing to aquire such knowledge.
- Experience in customer service and marketing is an advantage, but not a mandatory requirement.
What we offer
- A flexible part-time position (20-30%) that can be gradually expanded.
- The chance to work in an innovative and growing company.
- The opportunity to work remotely and become part of a friendly and motivated small team.
- Transparent salaries and business figures, with the aim of enabling above-average compensation for the whole team.
- An appreciative corporate culture based on open communication, respect and mutual support.
- Focus on self-care, no overtime and 6 weeks of vacation per year.
- A yearly retreat to get to know each other personally and spend time together.
Interested?
We look forward to receiving your application! At Friendly, we believe that the best ideas and solutions arise from new perspectives. That’s why we are open to you, with your individual strengths and abilities. You will probably bring something to the table that we have not thought of, and maybe the job description will change as a result of you doing the job. We find that exciting, and we look forward to meeting you.
If you are interested in working with us, please email us at .
