Sub-Processors

We use services from third parties to operate Friendly. We enter into data processing agreements with each of these sub-processors. that are compliant with the Swiss FADP and the EU GDPR.

Hosting of Our Customers’ Data

“Our customers’ data” means data generated when our customers use our products, such as Friendly Automate and Friendly Analytics, and data uploaded to our products by our customers.

NamePurposeHeadquarters CountryHosting Country
InfomaniakHosting of our customers’ data on dedicated serversSwitzerland Switzerland
MetanetHosting of our customers’ data on dedicated serversSwitzerland Switzerland
NetstreamBackup of our customers’ dataSwitzerland Switzerland
CentronHosting of our customers’ data on dedicated serversGermany Germany
OVHBackup of our customers’ dataFrance Germany

Email Sending for Our Customers

We use Amazon Simple Email Service (SES) with locations in the EU for sending emails. The reason for using Amazon is that reliable email sending is demanding. And we have not found a convincing provider headquartered in Switzerland or the EU that offers email sending via a programming interface.

We are not satisfied ourselves that we use Amazon. For this reason, we are already working on our own email sending infrastructure. The goal is that we will use our own servers at local providers in Switzerland and the EU also for email sending. This work is still ongoing (as of November 2021). For this reason, we are still using Amazon for a transitional period.

NameZweckHeadquarters CountryHosting Country
AmazonEmail sendingUSAIrland and Germany

Operation of Our Company

We use services of the following providers for the operation of our company, internal and external communication and hosting of our website.

Our goal is to work for all these services in the future only with providers whose headquarters are in Switzerland or the EU and who store all data in Switzerland or the EU.

NameZweckLand des HauptsitzesLand des Hostings
Google WorkspaceEmail and calendarUSAUSA
NotionProject management and help docsUSAUSA
HelpScoutCustomer supportUSAUSA
PipedriveCRMEstoniaGermany
HostpointHosting of our websiteSwitzerland Switzerland
StripePaymentsUSAUSA
QuadernoPurchase processing and VAT calculationSpainNetherlands and USA
SignRequestElectronic signaturesUSAIreland, Germany, USA
CloudflareDNS and DDoS protectionUSAUSA

Last updated: November 25, 2021