We use services from third parties to operate Friendly. We enter into data processing agreements with each of these sub-processors. that are compliant with the Swiss FADP and the EU GDPR.
Hosting of Our Customers’ Data
“Our customers’ data” means data generated when our customers use our products, such as Friendly Automate and Friendly Analytics, and data uploaded to our products by our customers.
|Name||Purpose||Headquarters Country||Hosting Country|
|Infomaniak||Hosting of our customers’ data on dedicated servers||Switzerland||Switzerland|
|Metanet||Hosting of our customers’ data on dedicated servers||Switzerland||Switzerland|
|Netstream||Backup of our customers’ data||Switzerland||Switzerland|
|Centron||Hosting of our customers’ data on dedicated servers||Germany||Germany|
|OVH||Backup of our customers’ data||France||Germany|
Email Sending for Our Customers
We use Amazon Simple Email Service (SES) with locations in the EU for sending emails. The reason for using Amazon is that reliable email sending is demanding. And we have not found a convincing provider headquartered in Switzerland or the EU that offers email sending via a programming interface.
We are not satisfied ourselves that we use Amazon. For this reason, we are already working on our own email sending infrastructure. The goal is that we will use our own servers at local providers in Switzerland and the EU also for email sending. This work is still ongoing (as of November 2021). For this reason, we are still using Amazon for a transitional period.
|Name||Zweck||Headquarters Country||Hosting Country|
|Amazon||Email sending||USA||Irland and Germany|
Operation of Our Company
We use services of the following providers for the operation of our company, internal and external communication and hosting of our website.
Our goal is to work for all these services in the future only with providers whose headquarters are in Switzerland or the EU and who store all data in Switzerland or the EU.
|Name||Zweck||Land des Hauptsitzes||Land des Hostings|
|Google Workspace||Email and calendar||USA||USA|
|Notion||Project management and help docs||USA||USA|
|Hostpoint||Hosting of our website||Switzerland||Switzerland|
|Quaderno||Purchase processing and VAT calculation||Spain||Netherlands and USA|
|SignRequest||Electronic signatures||USA||Ireland, Germany, USA|
|Cloudflare||DNS and DDoS protection||USA||USA|
Last updated: November 25, 2021