We use services from third parties to operate Friendly. We enter into data processing agreements with each of these sub-processors. that are compliant with the Swiss FADP and the EU GDPR.
Contents
Our Products
“Our Products” includes all data stored and processed by our products such as Friendly Automate and Friendly Analytics. This covers hosting of our products, backups, and all data that our customers import into our products.
| Sub-Processor | Activity | Headquarters Country | Hosting Country |
|---|---|---|---|
| Infomaniak | Hosting of our products for Swiss customers | Switzerland | Switzerland |
| Centron | Hosting of our products for customers from the EU and internationally | Germany | Germany |
| Netstream | Backups of our products for Swiss customers | Switzerland | Switzerland |
| hoststech | Backups of our products for Swiss customers | Switzerland | Switzerland |
| OVH | Backups of our products for customers from the EU and internationally | France | Germany |
| Amazon AWS | Email sending | USA * | Ireland and Germany |
* Note: We use Amazon Simple Email Service (SES) with locations in the EU for email sending. Our contractual partner is Amazon Web Services EMEA SARL in Luxembourg in the EU. Its parent company, Amazon, however, has its headquarters in the USA.
The reason for using Amazon is that reliable email sending is demanding. And we have not found a convincing provider headquartered in Switzerland or the EU that offers email sending via a programming interface.
We are not satisfied ourselves that we use Amazon. For this reason, we are already working on our own email sending infrastructure. The goal is that in the future we will use our own servers at local providers in Switzerland and the EU also for email sending.
Our Company
We use services of the following providers for the operation of our company, internal and external communication and hosting of our website.
Our goal is to work for all these services in the future only with providers whose headquarters are in Switzerland or the EU and who store all data in Switzerland or the EU.
| Sub-Processors | Activity | Headquarters Country | Hosting Country |
|---|---|---|---|
| Hostpoint | Hosting of our website | Switzerland | Switzerland |
| Google Workspace | Email and calendar | USA | USA |
| Notion | Project management and help docs | USA | USA |
| HelpScout | Customer support | USA | USA |
| Pipedrive | CRM | Estonia | Germany |
| Stripe | Payments | USA | USA |
| Quaderno | Purchase processing and VAT calculation | Spain | Netherlands and USA |
| SignRequest | Electronic signatures | USA | Ireland, Germany, USA |
| Cloudflare | DNS and DDoS protection | USA | USA |
