We procure services from third parties to provide our services. We conclude nFADP- respectively GRPR-compliant Data Processing Agreements with each of these subprocessors.

We have currently engaged the following subprocessors:

Our products

“Our products” include all the data we store and process on behalf of our customers in our products such as Friendly Automate and Friendly Analytics.

SubprocessorActivityHeadquarters CountryHosting Country
InfomaniakHosting of our productsSwitzerlandSwitzerland
NetstreamBackups of our productsSwitzerlandSwitzerland
hoststechBackups of our productsSwitzerlandSwitzerland
Amazon *Email sending (Friendly Automate only)EU / USA *Ireland and Germany

* We only use Amazon for Friendly Automate, not for Friendly Analytics. Our contractual partner is Amazon Web Services EMEA SARL in Luxembourg in the EU. However, its parent company, Amazon, is headquartered in the USA. We aim to completely abandon the use of Amazon AWS as soon as possible and to establish our own email sending infrastructure in Switzerland.

Our company

We use services of the following providers for the operation of our company, internal and external communication and hosting of our website.

Our goal is to work for all these services in the future only with providers whose headquarters are in Switzerland or the EU and who store all data in Switzerland or the EU.

SubprocessorsActivityHeadquarters CountryHosting Country
HostpointHosting of our websiteSwitzerlandSwitzerland
Google WorkspaceEmail and calendarUSAUSA
CalendlyScheduling appointmentsUSAUSA
NotionCRM, project management and help docsUSAUSA
HelpScoutCustomer supportUSAUSA
QuadernoPurchase processing and VAT calculationSpainNetherlands and USA
SignRequestElectronic signaturesUSAIreland or Germany
CloudflareDNS and hosting of the help docsUSAUnknown