Kathrin Schmid, PhD, is Chief Happiness Officer (CHO) at Friendly. After completing her PhD in Literature at the University of Bern, she switched industries and now writes onboarding campaigns, tutorials and blogposts for Friendly. She cultivates our most important assets: our team culture and our customer communications.
A cloudy Saturday morning in Lucerne, Switzerland set the scene for our second Friendly Team Retreat. At Friendly, we work completely location-independently and otherwise only meet in our…
Lead scoring is an important way to get feedback on the rising or falling interest of your contacts and respond to it. Thanks to lead scoring, you can…
Marketing Automation is growing. Even before Covid, the marketing automation industry was growing over 10% year over year. The global Covid crisis has accelerated this development. More and…
