Approved quality
Friendly receives ISO 9 001 certification

We are pleased to announce that we have successfully passed the certification for ISO 9 001 : 2015 at the same time as the certification for ISO 27 001.

The ISO 9 001 standard is internationally recognized and the most widely used standard in the field of quality management. It defines the criteria for a quality management system. Its focus is on the efficiency of processes, increasing customer satisfaction, maintaining relationships and continuous improvement.

The certification confirms our efforts to date and provides a guideline for future developments so that we can maintain a stable and healthy company in the long term.

We would like to thank our customers who have placed their trust in us along the way and are certain that our certification will continue to build trust.

What is the added value of ISO 9 001?

ISO certification offers us and our customers several advantages:

  1. Quality and reliability: Our customers can trust that, as a certified company, we consistently deliver high-quality products and services.
  2. Risk reduction: ISO 9 001 helps our company to identify and manage potential risks in our operating processes. For our customers, this means a higher likelihood that our services will be delivered as expected and that interruptions or problems will be minimized.
  3. Commitment to continuous improvement: We are committed to actively improving our services and processes on an ongoing basis. Our customers can be confident that they are working with a successful company for the long term.

In summary, ISO 9 001 certification is a strong signal of our company’s quality, reliability and customer-focused commitment.

What is the ISO 9 001 standard?

The ISO 9 001 norm sets standards in quality management. It places the following priorities:

  • Customer orientation: The central focus of quality management is to manage the company in a customer-oriented way. This is because a company can only be successful if it meets or even exceeds the expectations of existing and future customers.
  • Exemplary leadership: Managers must lead the company in such a way that employees understand the company’s goals and are willing to accept, support and implement them.
  • Employee commitment: The counterpart to exemplary leadership is committed and competent employees. A good team culture, mutual understanding and recognition of achievements are crucial for this.
  • External relationship management: The involvement of interested parties (stakeholders) creates synergies through joint developments, mutual coordination, knowledge transfer and optimized supply chains.
  • Fact-based decision-making: Decisions should be based on measurable criteria. In conjunction with their experience and intuition, decision-makers must have knowledge of measurable data, causes, effects, risks and key figures and be able to analyze and weigh these competently.
  • Process-oriented approach: Processes determine the functioning of day-to-day business, and the efficient planning, coordination and improvement of internal processes play a key role in ensuring predictable quality and efficiency.
  • Continuous improvement: The quality management system is designed to continuously and systematically optimize processes, services and products and to minimize risks and weaknesses on an ongoing basis.

Like the ISO 27 001 standard, ISO 9 001 follows a risk-based and goal-oriented approach: improvements should be consistently implemented where actual and urgent risks exist or where current and significant goals can be achieved.

What does certification for ISO 9 001 cost?

The financial outlay for ISO 9 001 certification can vary greatly depending on the size, complexity and structure of a company.

In our Open Startup Report for December, we already briefly announced the costs for our initial certification: CHF 20 820 (including certification for ISO 27 001).

This does not yet include the personnel costs that we have expended for the preparation of the certification and that we will continue to need for the continuous implementation of the required standards.

Read our detailed background article to find out more:

Inside ISO: How we passed ISO certification as a young startup (and you can too)

PS: Find an overview of our certifications and awards here.

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